FREQUENTLY ASKED QUESTIONS
Question: Does
the Scouting Radio live stream work on Windows and Mac?
Answer: Yes. Details
specific to each operating system are listed below.
Question: I still
don't hear anything! What's wrong?
Answer: It's possible
the pop-up blocker you may be using might not allow the
player to launch. This player "pops-up," so
if you've blocked pop-ups, it's possible that you've blocked
the tuner from opening. If you do have a pop-up blocker
on your system, either temporarily disable it or hold
down the "CTRL" key while clicking to open the
Listen Live Sectionr. If the "CTRL" key doesn't
work, consult the directions found in your pop-up blocker
"read me" file.
Question: My tuner
says "buffering" a lot and drops in and out.
What's the deal?
Answer: If you are
having connection or buffering problems, check your internet
connection speed, if possible. Slow connect speeds and
unstable/old dial-up modems can cause the audio to "never"
play or constantly buffer. If you are using a dial-up
connection (modem), you will usually get varying connection
speeds. Often, the speed is much faster than your 56k
modem is capable of producing. We recommend calling your
Internet Service Provider to inquire about alternate dial-in
numbers, or upgrading to high speed internet access when/if
possible!
Question: I'm hearing
the same show - whats going on!
Answer: Try clearing
your browser history or refreshing the webpage.
Question: Are you
guys really live? Why am I hearing a delay on the Scouting
Radio Stream, my friend is hearing new programming!?!
Answer: We send our
over the air signal to a streaming company in Canada who
then processes it and sends it out over the internet.
This creates some delay to some countries.
Question: Has the
station got a phone number?
Answer: Yes call us
24 hours a day. In the USA dial 206.965.TALK thats 206.965.8255
or for the rest of the world it is 001.206.965.8255 -
Our operators are standing by to take your calls.
Question: I've
emailed you a question, comment, complaint or compliment
and haven't heard back from you today or yesterday! Why
not?
Answer: We wish we
could respond to everyone immediately, but here at Scouting
Radio we get thousands of emails every day to our studios.
So please be patient we will try and answer your email
as quickly as possible.
Question: Safe
chat - ha you got to be joking!
Answer: At Scouting
Radio we know how important it is for child safety on
the net. We ask parents to ALWAYS monitor their sons and
daughters online. We promise that we NEVER give out other
details of any other listener. Our chat box online is
1 to 1 communications with the Scouting Radio Team. No
listener can view another listeners profile or email address.
We believe this is highly important.
If you continue to
have problems accessing the Scouting Radio Live Stream,
please make sure the following steps are followed to ensure
access to the media stream:
Windows Users:
Click here to download the latest Windows Media Player
Apple Users: Click
here to download Quicktime
